Information Technology in the Service Society

Information Technology in the Service Society

A Twenty-first Century Lever

eBook - 1994
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Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

Publisher: Washington, D.C. : National Academy Press, 1994.
ISBN: 0309048761
Branch Call Number: ELECTRONIC BOOK
Characteristics: 1 online resource (xiii, 270 p.) : ill.
Additional Contributors: ebrary, Inc
Call Number: ELECTRONIC BOOK

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