Working With Difficult People

Working With Difficult People

eBook - 2009
Average Rating:
Rate this:

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to:

understand their own reactions to different kinds of difficult people * explore the interrelationship between themselves and the problematic employee * practice healthier responses to those who make their lives miserable

This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

Publisher: New York : AMACOM, c2009.
Edition: 2nd ed.
ISBN: 9780814401682
Branch Call Number: ELECTRONIC BOOK
ELECTRONIC BOOK HD42 .L86 2009eb
Characteristics: 1 online resource (120 p.) : ill.
Call Number: ELECTRONIC BOOK

Opinion

From the critics


Community Activity

Comment

Add a Comment

There are no comments for this title yet.

Age

Add Age Suitability

There are no ages for this title yet.

Summary

Add a Summary

There are no summaries for this title yet.

Notices

Add Notices

There are no notices for this title yet.

Quotes

Add a Quote

There are no quotes for this title yet.

Explore Further

Subject Headings

  Loading...

Find it at KCLibrary

  Loading...
[]
[]
To Top