Building the High-trust Organization
Strategies for Supporting Five Key Dimensions of TrusteBook - 2010
Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.
Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.
Publisher: San Francisco : Jossey-Bass, c2010.
Edition: 1st ed.
Branch Call Number: ELECTRONIC BOOK
Characteristics: 1 online resource (xv, 256 p.) : ill.
Call Number: ELECTRONIC BOOK