Why Smarter Machines Are Making Dumber HumanseBook - 2014
We live in the age of Computer Business Systems (CBSs)?the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. An.
Publisher: New York, NY : Basic Books, a member of the Perseus Books Group, 
Copyright Date: ©2014
Characteristics: 1 online resource (241 pages)