The Question Behind the Question : Practicing Personal Accountability in Work and in LifeBook Plus CD - 2004
Offes advice on developing solutions that avoid blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability.
Publisher: New York, N.Y. : Penguin AudioBooks, 2004.
Characteristics: 2 audio discs (3 hr.) : digital ; 4 3/4 in.