Service Quality in Leisure and Tourism

Service Quality in Leisure and Tourism

eBook - 2003
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This text aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It helps to comprehend the various dimensions of service quality along with the associated underpinning, facilitating and understanding of service, its characteristics and typology.
Publisher: Wallingford, Oxon, UK ; Cambridge, MA : CABI Pub., c2003.
ISBN: 9780851997636
Characteristics: 1 online resource (ix, 230 p.) : ill.
Additional Contributors: Buswell, John
NetLibrary, Inc


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