Service Quality in Leisure and TourismeBook - 2003
This text aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It helps to comprehend the various dimensions of service quality along with the associated underpinning, facilitating and understanding of service, its characteristics and typology.
Publisher: Wallingford, Oxon, UK ; Cambridge, MA : CABI Pub., c2003.
Characteristics: 1 online resource (ix, 230 p.) : ill.